FAQ

1. How can I contact Nexloo?
You can reach us via:
• Email: info@nexloo.store
• Phone: +1 (614) 207-3008
• Live Chat: Available on our website (Mon–Fri, 9 AM – 5 PM EST)

2. Where do you ship to?
Currently, we ship only within the United States.

3. How long does shipping take?
• Processing Time: 1–2 business days (Mon–Fri)
• Delivery Time: 7–12 business days (varies by location)

4. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all U.S. orders.

5. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can also track your order directly on our Order Tracking page on the website.

6. What if my package is delayed?
Shipping delays can sometimes occur due to weather, holidays, or carrier issues.
If your order hasn’t arrived after 15 business days, please contact us for assistance.

7. What is your return policy?
We offer a 30-day Free Return policy. Items must be unused, undamaged, and in their original packaging.

8. How do I request a refund?
Email us at info@nexloo.store with your order number.
Refunds are processed within 14 days after we receive and inspect the returned item.

9. Can I change or cancel my order?
If your order has not yet been processed, contact us immediately to change or cancel it. Once shipped, changes or cancellations are no longer possible.

10. Is my payment information secure?
Yes! We use SSL encryption and trusted payment gateways like PayPal, Stripe, and Shop Pay to keep your payment details fully protected.

📞 Contact Us
For any additional questions, reach out to our support team:
Email: info@nexloo.store
Phone: +1 (614) 207-3008
Address: 201 E 14th St, New York, NY 10003, USA
Live Chat: Available on our website