Shipping policy

Thank you for shopping with Nexloo. We are committed to providing a reliable, transparent, and efficient shipping experience for our customers across the United States.

1. Shipping Locations

We currently ship within the United States only.

2. Order Processing Time

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after 5:00 PM Eastern Standard Time (GMT-05:00) may begin processing on the next business day.

Once your order is processed, you will receive a confirmation email with shipping and tracking information.

3. Delivery Time

  • Processing Time: 1–2 business days
  • Shipping Time: 7–12 business days
  • Total Estimated Delivery Time: 8–14 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high-demand periods.

4. Shipping Cost

🚚 Free Shipping on All Orders within the United States.

There are no hidden shipping fees at checkout.

5. Order Tracking

Tracking details will be sent to your email within 1–2 business days after your order has been shipped.

If you do not receive tracking information, please contact us at:

📧 support@nexloo.store

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Nexloo is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

7. Delayed or Lost Packages

If your order is delayed:

  • Check your tracking information
  • Contact the shipping carrier
  • Reach out to us at support@nexloo.store

We will assist you in resolving the issue as quickly as possible.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged item and packaging

Our support team will review your request and provide a suitable resolution.

9. Split Shipments

Orders containing multiple items may be shipped separately depending on product availability and warehouse location.

You may receive multiple tracking numbers for a single order.

10. Returns & Refunds

For more information regarding returns and refunds, please refer to our Return & Refund Policy page.

11. Contact Information

📧 Email: support@nexloo.store
📞 Phone: (518) 464-1200

📍 Address:
1814 Central Ave
Albany, New York, USA