Refund policy

At Nexloo, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligibility Requirements

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

3. How to Start a Return

To initiate a return request, please contact us at:

📧 support@nexloo.store

Please include the following details:

  • Order number
  • Reason for return
  • Photo proof (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide instructions for returning your item.

Items returned without prior approval will not be accepted.

4. Return Address

1814 Central Ave
Albany, New York, USA

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

We cover the return shipping cost for items that arrive damaged, defective, or incorrect.

Customer-Initiated Returns

For returns due to change of mind or other customer-related reasons, the customer is responsible for return shipping costs.

No restocking fees will be charged.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the item and packaging

We will review the issue and work quickly to provide a resolution.

7. Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products
  • Opened or used personal care items
  • Hazardous materials
  • Gift cards
  • Final sale items

8. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order separately.

9. Refunds

Once your returned item is received and inspected:

  • You will receive a notification regarding approval or rejection
  • Approved refunds will be issued to your original payment method

⏱ Refund processing may take up to 10 business days.

If you have not received your refund after 15 business days, please contact us.

10. Contact Information

📧 Email: support@nexloo.store
📞 Phone: (518) 464-1200

📍 Address:
1814 Central Ave
Albany, New York, USA